FAQ
FAQ

Questions about staying

Q.01What time is checking-in and checking-out?
Check-In 15:00 / Check-Out 10:00
(Check-In 14:00/Check-Out 11:00 for Suite Room with Jacuzzi, Semi-Suite Room, Rooms on Premium Floor and Floor of Guest Rooms with Open Air Bath Suihanrou)
※ We will appreciate it if you inform us if your arrival passes 17:00.
※ Check-in/check-out time may change from above time depending on your accommodation plan.
Q.02Is late check-out possible?
Yes, we do have late check-out service and extension possible up to 12:00 with extra charge of \2,200 /hour (including tax).
Q.03Can I send my luggage to the hotel before arriving?
We are happy to keep the luggage for you. Please inform the hotel before sending. Kindly request to write your name and date of your reservation on the waybill. C.O.D not acceptable.
Q.04What should I do if I left my belongings at the hotel?
We will keep any lost items at the hotel so please ask us if you have left anything behind. We intend not to contact the guest as it may be inappropriate in some cases.
Q.05Can I bring my pet(s) to the hotel and stay?
Pets are allowed only guests with reservation for Japanese-style room (10-tatami mats). For details, please refer to "Guests with Pets".
Go to "Guests with Pets"
Q.06Can I bring a person who has difficulty in walking?
Yes, of course. The public area inside the building is accessible without using stairs and steps. We also have barrier-free rooms for you.
Q.07Do you have rental wheelchairs?
Yes. Please inquire in advance due to limited in numbers.
Q.08Is it possible to give accommodation or dining service as a gift to someone?
We have Gift Voucher (Accommodation Voucher/Meal Voucher) that can be arranged upon your request.
Please feel free to contact the hotel by phone or e-mail.
Inquiry
Q.09What kind of items are available for rent?
We have wheelchairs and humidifiers available. Please be aware that they are limited in numbers.
Q.10Can I send luggage from hotel to home?
Kuroneko Yamato delivery service is available. Please visit the shop on 1st floor for the service.
Q.11Can I see the ocean from the room?
10 tatami-mat size Japanese-Style rooms, Rooms on premium floor on the top floor and View Bath Suite room with Jacuzzi are rooms with ocean view.
For other rooms, some are port side and some are mountain side, so please ask the hotel.

About Guest Room

Q.01Any non-smoking room available?
Yes, some rooms of the 10 tatami-mat size Japanese-style rooms, Premium floor rooms on the top floor, View Bath Suite room with Jacuzzi, View Bath Semi Suite with port view, guest rooms with Open Air Bath (smoking allowed on the balcony) are non-smoking rooms. Please be informed that there are only seven non-smoking 10 tatami-mat size Japanese-style rooms and the rest are smoking rooms deodorized upon request.
※Smoking area is located on the 1st floor of the building.
Go to list of room type
Q.02Do you have guest room with open air bath?
Yes, rooms with open air bath "Suihanrou" with three different room types. For details please see below.
See Room with Open Air Bath "Suihanrou"
Q.03Do you have barrier-free rooms?
There is one barrier-free Japanese-Western style room.
Go to Japanese-Western style room with Open Air Bath
Q.04What kind of amenities in the room?
The rooms are equipped with shampoo, conditioner, body soap, hand soap, razor, tooth brush, hair comb etc.
Amenity might differ from room type so please check each room information on the website.
Q.05What do you have in the room?
There are bath towels, face towels, Yukatas, high-spec toilet, hair dryer, LED TV, refrigerator and safe.
Q.06What are your rental items.
We have humidifier, trouser press, nail clippers, wheelchair etc.
Q.07What rental items do you have for children.
We have Yukata (sizes of 110cm, 120cm, 130cm) and slippers for children.
Q.08Internet access in the room?
Yes free Wi-Fi available in the hotel.
Q.09Any premium channels such as WOWOW available in the room?
Sorry premium channels are not available on the TV in the rooms.
Q.10Does guest room have bath and toilet in the room?
Yes, bath room and western-style toilet in the room (one unit type or separate type).
* Room #415 Serial guest room has outdoor bath.
Q.11Are the baths in the room using hot spring water?
Only the room with open air bath uses hot spring water. Baths in other rooms are boiled tap water.
Q.12Is there a refrigerator in the room?
Each room has a refrigerator equipped. (Computed settlement or self declaration settlement depending on the room)
Q.13What is the size variation of Yukata? Do you have Yukata for children?
Yukata size for adult are Small (S) / Medium (M) / Large (L) / Extra Large (LL)
For infant and child we have sizes 100cm ~ 120cm.
* Please be informed that some sizes are limited in numbers.
Q.14Do you have wake-up call service?
Front desk takes your request.

About dining

Q.01Is it possible to dine at the hotel without having accommodation reservations?
Yes. Please make a reservation.
Lunch : 11:30 ~ 14:30 (last order 14:00)
Dinner at restaurant or in-room meal: 18:00 ~ 19:30 start
List of day-use plans
Q.02What are the service hours for dinner and breakfast.
【Dinner】18:00 ~ 21:00 ( latest start time19:30)
【Breakfast】7:00 ~ 9:00
We will ask your desired time for dinner and breakfast upon arrival.
Q.03What's the menu?
Dinner is served at "Open kitchen Restaurant Kairi" in a private room or semi-private room, fully private "in-room dining" or Japanese Dining (dining hall) with the close view of the ocean. Enjoy our delicacy making the most of "seasonality" and "local products" by our skillful chef. Under the concept of "local production, local consumption", all of our ingredients are locally caught in coastal water of Setouchi.
Enjoy your blissful time by tasting seasonal food to the full extent.
* Dining location depends on your reservation plan. Please refer to Pan Details for further information.
Q.04I have allergies. Is it possible to exclude certain ingredients from the meals?
Please inform us about your food allergies when making reservation.
As we may use certain ingredients in soup stock and essence, there is no guarantee but we will try to correspond to your request as much as possible.
Q.05Do you have menu for children?
【Children's Lunch(Recommended age range : 6~12)Price:\3,850- (including tax)】
Sample Menu: Deep fried shrimp/sashimi/beef on porcelain panel/steamed dumpling/steamed egg custard/soup/pilaf/dessert
【Children's Mini-Lunch (Recommended age range:3~6)Price:\2,200- (including tax)】
Sample Menu: Deep fried shrimp/beef on porcelain panel/soup/pilaf/dessert
* Please be informed that the menu may change.
Q.06Is it possible to order additional dishes?
Yes. As the content of dishes might differ to seasons and stocking, please feel free to ask.
Q.07Is it possible to have a group meal together?
Yes, group meal is possible for groups with same accommodation plan (same dining plan). Please feel free to ask.
Q.08Is it possible to take night meal?
Restaurant "Kairi" on the 1st floor offers night meal such as Onomichi Ramen. Service hours: 21:00 ~ 23:30 (last order)
* Please contact the hotel for out of service schedules.
Q.09Are room services available?
Sorry but we do not provide room service.
Q.10Can I bring drinks to the restaurant?
Yes but bring-in fee of \2,200/bottle (including tax) will be charged.
Q.11Do you have cakes for birthdays or anniversary celebrations?
Yes, with pleasure.
Whole cake 12cm \3,850 ~ (including tax) / Dessert plate \1,100~/plate (including tax)/ Bouquet \3,850~ (including tax)
We also have paid rental items such as red vest for 60th birthday celebration . Please feel free to ask.

About Hot Spring/Big Spa

Q.01What is the service hours of the big spa?
Below are the service hours of our bath for guests staying at the hotel.
【3F Big Spa/Open Air Bath Check-in ~24:00 / 5:00~9:30
* Men's bath and women's bath are swapped every morning.
【Rooftop Observatory Open Air Bath】14:00~23:00 / 6:00~9:30
【Rooftop Private Bath (require reservation \5,500/50 min.)】14:00~21:50 (last admission 21:00) / 6:00~8:50 (last admission 8:00) * Excluding the closed period
About Rooftop Observatory Private Bath
Q.02Is it open for day-use guests?
Big Spa and Open Air Bath on 3F are available for day-use guests.
Day-use service hours: 11:00~15:00/15:30~21:00 (last admission 20:00)
* Excluding the closed period
Bathing Fee : Adult \1,540/person (including tax) Preschooler/Elementary : \770/person (including tax)
* Free for 1 preschooler/adult
Free face towels at dressing room.
Rental bath towels \330 (including tax)
* Rooftop Observatory Open Air Bath and Rooftop Observatory Private Bath are for guests staying at the hotel.
Q.03Towels and bath towels available?
There are face towels and bath towels in the room for guests staying at the hotel.
Please bring your bath towel from your room when going to the Big Spa. Extra face towels are available at the Big Spa.
(Make sure to bring your towels when visiting the Open Air Bath as there are no towels there.)
For day-use guests, please use the face towels set at the Big Spa. For those who wish to use bath towels, rental bath towels are available at the front desk (¥330 (including tax)).
Q.04What amenities do you have at the Big Spa.
Big Spa: shampoo, conditioner, body soap, solid soap,
Dressing room: dryer, cotton swab, comb, hair brush, soap, razor
* For men : hair liquid, tonic
* For ladies : face lotion, milky lotion
Q.05Do you have a sauna room?
There is a "Low Temperature Sauna" in the Big Spa for men and ladies.
Usual service hours: 6:00 ~ 9:00 / 11:00 ~ 21:30
* Please note that sauna is currently out of service due to Covid-19 countermeasures. Thank you for your understanding.
Q.06Private bath available?
Rooftop Observation Private Bath is available only for guests staying at the hotel.
【Rooftop Private Bath (reservation required \5,500/50 min (including tax).】14:00~21:50 (last admission 21:00)/6:00 ~ 8:50 (last admission 8:00) ※Excluding the closed period
Due to its open ceiling structure, "Roof-Top Observatory Open Air Bath" and "Roof-Top Observatory Private Bath" will be closed from Dec.1 to end of February in order to secure guests' safety from rain, strong wind and cold weather. Thank you for your understanding.
About Rooftop Observation Private Bath
Q.07What is the spring quality?
【Spring Quality】Radium Hot Spring (Simple Weak Radioactive Cold Mineral Spring, water added and heated)
【Indication of Bathing】Neuralgia, muscle pain, arthralgia, bruises, sprains, chronic digestive diseases, hemorrhoids, poor circulation, recovery from fatigue, health promotion, arteriosclerosis, chronic skin diseases, chronic gynecological diseases
Q.08Can expecting mothers take a bath?
We do not set any limitation.
However if a expecting mother wish to enjoy the bath, please do care about your conditions and be careful not to slip or get dizzy by taking long bath time.
Q.09Can a person with tattoo enter the Big Spa?
We decline the person with tattoo entering the Big Spa.

Facilities

Q.01Any esthetic salons or relaxation facilities available?
We have Seashore Salon "SARAH" and in-room Shiatsu massage services.
Please contact the hotel.
About Seashore Salon "SARAH"
Q.02Any Karaoke?
Karaoke service at Club "Maritime" on 1st floor and Karaoke rooms for 20 persons/8 persons.
Q.03Do you have swimming pools?
We have a swimming pool on the 3rd floor for children only.
Free of charge for guests staying at the hotel.
Open period: July 1 ~ August 31
Service Hours : 11:00-18:00
【Day-use of pool only】Adult/Junior high or older \1,300, Elementary : \650
【Day-use of pool+Big Spa】Adult/Junior high or older \2,000, Elementary \1,000
Guests who had lunch at the hotel can use the swimming pool and the bath with no extra charge.
* As no life guard on duty, parents must accompany.
* The hotel is not responsible for any accidents so please take enough safety measures to prevent any accidents.
* We may suspend the operation due to bad weather or other reasons.
Q.04Any smoking area available?
Smoking area in public space on the first floor.
Q.05Any place for alcohol drinks after dinner?
We have Kenper's Bar in the lobby and "Club Maritime" on the 1st floor.
Q.06Can two people take esthetic treatment or spa service together?
Yes, that is possible.
However, we may not be able to meet your request depending on the reservation status. Thank you for your understanding.
Q.07Is it possible to take esthetic treatment or spa service during pregnancy?
We do not recommend expectant mothers to take treatments as it may have impact on your body condition.
Q.08Is it possible to use tea-room only?
Yes, it is. Business hours are 7:00 ~ 21:30 (21:00 last order).
Please feel free to visit us.

About Reservation /Price/ Payment

Q.01From what time can we make reservations and inquiries over phone?
Reservation Reception hours: 9:00 ~ 19:00 Tel: +81-(0)84-982-1123
Q.02Any separate Service Charge involved?
Our stated rate includes Service Charge. However, Bath Tax (\150.) is charged separately.
Q.03Please tell us about cancellation fee.
Cancellation fee is as follows;
  • 3 days prior to planned date 30% of accommodation fee
  • 1 day prior to planned date 50% of accommodation fee
  • On the reservation day 70% of accommodation fee
  • No show 100% of accommodation fee
Q.04What is the accommodation fee for children?
Children's rate differs from his/her age, accommodation plan and cuisine chosen.
  • Children (Elementary school age of 6 ~ 12)
    If the child orders same cuisine with accompanied adult; 70% of adult rate
    If the child orders children's menu; 50% of adult rate
  • Preschooler (age of 3 ~ 6) Facility charge: \4,400 (including tax)
    Infants(age of 0 ~ 2) No facility charge
Children's lunch: \3,850.(including tax) Breakfast:\1,650.(including tax)
Bedding set: \3,300 (including tax)
Q.05How to confirm the reservation made through website and how to cancel the reservation?
Please cancel through the same website you made your reservation.
If any cancellation charge involved, we will inform you after cancellation is confirmed.
Q.06What is【Best Rate Guarantee】?
This is a reservation service on the official website providing best room rate.
If you find any cheaper rate in other websites than the rate you booked through our official site, please inform us of the following information.
We will apply the same rate for your stay.
- Referenced date /which website/date you made reservation/date of your stay /name of the accommodation plan/room rate
【Additional Information】
Validity period is within 24 hours after making reservation.
Not applied for plans with different offerings or different plan details.
Not applied for plans with website original point return programs or plans with special sponsorship.
* This is not the case if the reward point is usual point rate.
Not applied for plans such as corporate/welfare contract rate, group plans, banquet plans, etc. that are not for general customers making reservation via internet.
Not applied for "Arranged Travel Package" sold by travel agencies. Package travel plans with transportation arrangements, plans which rate can not be confirmed or plans on websites not able to make reservations are also not applied.
Q.07When can we make reservation for coming new year?
Reservation is available via phone from 9:00 of July 1.
Q.08Can make a reservation using Accommodation Voucher?
Yes, we accept accommodation vouchers. Please inform is the voucher #.
Q.09Do you accept groups like conference/training/corporate travel?
Our group dedicated personnel will be in charge. Feel free to contact us.
TEL: +81-(0)84-982-1123 (9:00~18:00) E-mail address: ofutei@tomo-skole.co.jp
Q.10Can you accept gift tickets?
It depends.
The only gift ticket we accept is JTB NICE GIFT ticket.
* No change to be paid. Make sure your purchase exceeds the ticket value.
* There may be some limitations in using the ticket. Please contact us for details.
Q.11Do you accept credit cards?
Yes, we do.
(JCB/VISA/Master/UC/DC/NICOS/UFJ/SAISON)
Please inquire for other credit cards.

About Access / Courtesy / Sightseeing

Q.01Any car parking lots available?
Free parking sots are available in our property.
In case the parking space is fully occupied, valet parking.
* Priority for our guests staying at the hotel.
Q.02What is name of your nearest train station? Transportation means from train station to the hotel?
Nearest station is "JR Fukuyama Station2.
It takes about 30 minutes by taxi, but we also have free shuttle bus service. The shuttle bus service requires reservation so please contact the hotel if necessary.
Information on Shuttle Bus
Q.03Any courtesy service from Fukuyama Station?
Yes, we have free shuttle bus service (reservation required).
Arrival; 3 trips a day (12:00/14:40/16:10 dept.)
Departure; 5 trips a day(9:03/10:13/11:23/14:10/15:17 dept.)
* No service in the case of no reservations.
* Free Shuttle Bus Service is joint operation with our sister hotels. Therefore the bus departs on time. Thank you for your cooperation.
Shuttle Bus Boarding Location (dept. Fukuyama Sta.) and Time Table
Q.04Please indicate how to get to Hotel Ofutei by car?
【Sanyo Expressway】 Fukuyama East I.C. to Hotel : approx. 40 min.
Take I.C. exit to the city merging to road#182 and head south (bound for road#2). After crossing road#2, go straight for Tomonoura following to the information signs.
【Sanyo Expressway】Fukuyama West I.C. to Hotel : approx. 40 min.
Take road#2 "Matsunaga Bypass" for Fukuyama city. Drive about 20 min. and make right-turn at the intersection "Kashimabashi Nishitsume" just before crossing Ashida River, and keep going along the river for Tomonoura following the information signs.
Please refer to the link page below.
Details here
Q.05How long does it take to Miyajima and City of Hiroshima?
About 120 min. by car.
Q.06Are there any enjoyable sightseeing spots in walking distance?
Yes, there are.
Strolling through the streets of Tomonoura and crossing over to Sensui Island( 5 min. by ferry) can be enjoyed.
Tomonoura, where we reside, has been frequently used as a location site for dramas and movies.
Director Hayao Miyazaki stayed at a private house in "Tomonoura" and developed the concept of animation movie "Ponyo on the Cliff by the Sea".
More recently, Tomonoura was used in a Holywood Movie "The Wolverine" also screened in Japan and in a TBS Sunday Theater Drama "Ryusei Wagon" as the hometown of Nagata Family.
Q.07Rental bicycle available?
Yes, we have rental electric bicycles.
  • \1,100 (including tax) for 3 hours rental
  • \2,200 (including tax) for 6 hours rental
  • Deposit : \1,000-
(* Reservation is not acceptable/limited number of bicycles)